Return and Refund Policy
Last updated
Our guarantee
If you don't think your Nelson Brand ham is one of the best hams you've ever tried, call us and we'll happily refund your money.
Shipping days
Hams ship on the shop's ship days. Checkout shows the next ship day and an estimated arrival date for your order.
Damaged, warm, late or wrong orders
If your ham arrives damaged, warm, late or not as ordered, contact us by phone at 1-866-296-4267 or by email at kim@nelsonbrand.com within 48 hours of delivery, or from the expected delivery date if it does not arrive. If the ham or its box is damaged, please include a photo. We will replace the ham or refund it, and we decide which with you.
Refunds go back to the original payment method and are issued within 5 business days of our approval. Your bank or PayPal may take a few more days to show the refund.