Terms of Sale

About these terms

These terms apply to every order you place on this website with Nelson Brand Hams, 30551 Road D, Fairfield, NE 68938. By placing an order you agree to them. They sit alongside our Shipping Policy, Return and Refund Policy and Privacy Policy.

Prices and tier pricing

All prices are in U.S. dollars. The price of each ham depends on its size and on the total number of hams in your cart: the more hams you order in total, the lower the price per ham. Our price tiers are shown on the site.

Prices are set by our server when you check out, not by your browser. The total shown at checkout is the price you pay for the hams in your order, plus shipping.

Our checkout does not add sales tax. The total shown at checkout is the amount you pay.

Discount codes

From time to time we issue individual discount codes to specific customers. A code gives a percentage off, and depending on the code it applies either to the hams only, or to the hams and shipping. Only one code can be used on an order, and codes cannot be combined with each other. A code can be combined with tier pricing.

Each code can have a limited number of uses and an expiry date. If a code is used up, expired or not valid, the site does not accept it. If a code takes the order total to zero, no payment is needed and we confirm the order by email.

How you pay

You can pay by credit or debit card through Square, by PayPal, or, for eligible orders, by invoice or purchase order. Card and PayPal payments are made on the Square or PayPal payment screens; we never see or store your full card details.

Payment is due before we ship. For an invoice or purchase-order order, we send an invoice and ship once it has been paid. We may allow extended payment terms for a particular customer, but only by written agreement with us, and any agreed due date appears on your invoice. Invoice orders may have a minimum order value, which is shown at checkout.

An invoice order that we have not yet invoiced is cancelled automatically after a period (currently 30 days from the order) and its hams are released. If an invoiced order is still unpaid 30 days after the invoice date, we may cancel it.

Stock and holding your order

When you place an order, we reserve the hams in it so they are not sold to someone else. If an item is out of stock, or there is not enough of it, the site tells you and the order is not placed.

If payment on a card or PayPal order is not completed, we cancel the unpaid order automatically and release the hams: currently after about a day for a card checkout and after about 30 minutes for PayPal. Orders that were never paid do not use up a discount code.

Shipping and delivery

Shipping charges, ship days, arrival estimates and our pickup and local delivery options are described in our Shipping Policy. Arrival dates are estimates.

Risk of loss or damage passes to you when the order is delivered. Until then, loss or damage in transit is handled as described in our Return and Refund Policy.

Changing or cancelling an order

To change or cancel an order, call 1-866-296-4267 or email kim@nelsonbrand.com as soon as you can, and include your order number. You can cancel any time before the order ships. Once an order has shipped it can no longer be cancelled.

If you paid by card or PayPal and the order is cancelled, we refund the payment to the original payment method; your bank or PayPal may take a few business days to show it. If you have not paid an invoice, cancelling means you owe nothing.

Returns and refunds

Our return and refund policy is set out in our Return and Refund Policy. A discount code used on an order that was paid is not returned if that order is later cancelled or refunded, unless we choose to reissue it.

Gift orders

When you send gifts to other people, you give us the recipients' names, addresses and, optionally, their email addresses, phone numbers and a gift message. We use them only to deliver the gift and to tell the recipient it is on its way.

You are responsible for the accuracy of the recipient addresses you enter. By giving us recipients' names, addresses and gift messages, you confirm that you may share them with us for delivery.

Privacy

How we collect, use and protect your information is described in our Privacy Policy.

Governing law

These terms are governed by the laws of the State of Nebraska. Our liability for any order is limited to the amount paid for that order.

Questions

If you have a question about these terms or your order, call 1-866-296-4267 or email kim@nelsonbrand.com.